Return Policy

1. Overview

At Khalryonkrozar, we are committed to your satisfaction. This Return Policy outlines the terms and conditions for returning Aura Day products purchased through our website khalryonkrozar.ddd.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and agree to this Return Policy.

2. Return Eligibility

2.1 Eligible Returns

You may return products that meet the following criteria:

• Returned within 30 days of delivery
• Unopened and in original, sealed packaging
• In resalable condition
• Accompanied by proof of purchase (order confirmation or receipt)
• Returned with all original materials and packaging

2.2 Non-Eligible Returns

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products with damaged, torn, or missing seals
• Products purchased more than 30 days before the return request
• Products not purchased directly from our website
• Products that have been tampered with or altered
• Gift cards or promotional items

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support at write-to-us@khalryonkrozar.world with:
   • Your order number
   • Date of purchase
   • Reason for return
   • Photos of the product (if applicable)
2. Receive Authorization: Wait for our Return Merchandise Authorization (RMA) number and return instructions. Do not send products without an RMA number.
3. Package Your Return: Securely package the product in its original packaging. Include the RMA number on the outside of the package.
4. Ship Your Return: Send the package to the address provided in the return authorization email.

3.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The product was damaged during shipping
• You received the wrong product
• The product is defective

We recommend using a trackable shipping method and purchasing shipping insurance for returns of significant value. We are not responsible for returns lost in transit without tracking information.

3.3 Return Processing Time

Once we receive your return, please allow:

• 3-5 business days for inspection and processing
• 5-10 business days for the refund to appear in your account after approval

Processing times may vary during high-volume periods.

4. Refunds

4.1 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

4.2 Refund Amount

Refunds will include:

• Full product purchase price for eligible returns
• Original shipping costs (only if return is due to our error)

Refunds will not include:

• Original shipping costs (for standard returns)
• Return shipping costs (unless due to our error)
• Any restocking fees (if applicable)

4.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned more than 30 days after delivery
• Items showing signs of use or damage not caused by shipping
• Items returned without original packaging or accessories

5. Exchanges

We do not offer direct exchanges. If you would like a different product, please:

1. Return the original item following the return process above
2. Place a new order for the desired product

This ensures the fastest processing of your new order.

6. Damaged or Defective Products

6.1 Damaged During Shipping

If your product arrives damaged:

1. Take photos of the damaged package and product immediately upon receipt
2. Contact us within 48 hours of delivery
3. Provide your order number and photos

We will arrange a replacement or full refund at no additional cost to you.

6.2 Defective Products

If you believe you received a defective product:

1. Stop using the product immediately
2. Contact us with a description of the defect
3. Provide photos if possible
4. Keep the product and packaging until we provide instructions

We take product quality seriously and will investigate all defect claims promptly.

7. Wrong Product Received

If you receive an incorrect product:

1. Contact us within 7 days of delivery
2. Do not open or use the incorrect product
3. Provide your order number and details of the error

We will provide a prepaid return label and ship the correct product at no additional cost.

8. Order Cancellation

8.1 Before Shipment

If your order has not yet shipped, you may request a cancellation by contacting us immediately. If we can cancel before shipment, you will receive a full refund.

8.2 After Shipment

Once an order has shipped, it cannot be cancelled. Please follow the standard return process to return unwanted items.

9. Return Address

Do not send returns to this address without first obtaining an RMA number. The return address will be provided in your return authorization email.

Returns sent without authorization or to incorrect addresses may not be processed or refunded.

10. International Returns

For orders shipped outside Canada:

• Return shipping costs are the responsibility of the customer
• The customer is responsible for any customs fees, duties, or taxes on returns
• Refunds will not include any international shipping fees or duties
• Processing times may be longer due to international shipping

11. Consumer Rights

This Return Policy does not affect your statutory rights under applicable consumer protection laws. Canadian consumers have rights under various provincial consumer protection legislation, which may provide additional protections.

European Union consumers may have additional rights under the Consumer Rights Directive, including a 14-day right of withdrawal for online purchases.

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The return policy in effect at the time of your purchase will apply to that order.

13. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us: